Statement of Principles and Complaint Procedures

It is my intention to fully abide by all the rules of the American Counseling
Association (ACA) and by those of my state license.  However,problems can
arise in our relationship, just as in any other relationship. If you are not satisfied
with any area of our work, please raise your concerns with me at once. Our
work together will be slower and harder if your concerns with me are not
worked out. I will make every effort to hear any complaints you have and to
seek solutions to them. If you feel that I, or any other counselor, has treated you
unfairly or has even broken a professional rule, please tell me. You can also
contact the state or local counseling association and speak to the chairperson of
the ethics committee. S/he can help clarify your concerns or tell you how to file
a complaint. You may also contact the Department of Health, Division of
Medical Quality Assurance (MQA), the organization that licenses those of us in
the independent practice of counseling.

In my practice as a counselor, I do not discriminate against clients because of
any of these factors: age, sex, marital/family status, race, color, religious beliefs,
ethnic origin, place of residence, veteran status, physical disability, health status,
sexual orientation, or criminal record unrelated to present dangerousness. This is
a personal commitment, as well as being required by federal, state, and local
laws and regulations. I will always take steps to advance and support the values
of equal opportunity, human dignity, and racial/ethnic/cultural diversity. If you
believe you have been discriminated against, please bring this matter to my
attention immediately.
Sometimes all we need is a listening
ear, a helping hand and a caring
heart to find balance in our lives.
Terry McVannel Erwin, Ph.D.
Qualified Supervisor, Florida
National Certified Counselor #78891
Licensed Mental Health Counselor #MH8591
Member, American Counseling Association #6139381
PAIRS Relationship Skills Instructor #P0809EPUCF38F1